RETURN & EXCHANGE POLICY
At Intensity By Swank, we take pride in offering high-quality, luxury pieces. Please review our return and exchange policy carefully before purchasing.
Returns
-Returns are accepted within 7 days of delivery
-Returns are issued as store credit via e-gift card only
-Items must be unworn, unwashed, and in original condition
-Items showing signs of wear, odor, damage, or alteration will not be accepted
Exchanges
-Exchanges are allowed within 7 days of delivery
-Items must be returned in the same condition as received
Final Sale Items
ALL SALE ITEMS ARE FINAL SALE
No returns or exchanges on:
-Customized pieces
-Undergarments
-Lingerie
-Bodysuits
-Accessories
Items that do not meet return standards will be sent back and no credit or exchange will be issued.
MAKE A RETURN OR EXCHANGE
To initiate a return or exchange, prior approval is required.
Please contact us via email or through the Contact Us section of our website before sending any items back. Returns sent without approval will not be accepted.
Once approved, return instructions will be provided. Customers are responsible for return shipping costs unless otherwise stated.